Terms & Conditions

1. Acceptance of Terms

By accessing or using Tail-O, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you should not access or use the Tail-O services.

These Terms form a legally binding agreement between you and Tail-O Petcare & Technologies LLP in relation to your use of the services.

2. About Tail-O

Tail-O is a pet-care platform designed to help pet parents organise and manage aspects of their pet's everyday life, including pet profiles, health records, reminders, QR-based pet identification, location and walk tracking, food and supplies, rewards, and access to relevant pet-care services.

Tail-O does not replace professional veterinary care and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

3. Eligibility

You may use Tail-O only if you are legally capable of entering into a binding agreement under applicable law.

If you use Tail-O on behalf of another person, household, organisation, or entity, you confirm that you have the authority to do so and that you accept these Terms on their behalf.

4. Accounts

Certain Tail-O features may require you to create an account and provide accurate information. You are responsible for maintaining the accuracy of information associated with your account.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account. You should promptly contact us if you believe your account has been accessed without authorisation.

5. Pet Information

Tail-O allows you to create and maintain profiles for your pets. You are responsible for ensuring that information you provide about your pets is accurate and kept reasonably up-to-date.

You should only add information that you are authorised to provide and should not knowingly enter false, misleading, or fraudulent information.

6. Pet Health Information

Tail-O may allow you to store health-related information, vaccination records, medication reminders, veterinary information, and other pet-care records.

These features are intended for record-keeping and organisational purposes. Information, reminders, alerts, or recommendations provided through Tail-O are not a substitute for advice from a qualified veterinarian.

In an emergency or where your pet requires professional attention, you should contact a qualified veterinarian or appropriate emergency service directly.

7. QR Pet Identification

Tail-O may provide QR-based pet identification features that allow information associated with a pet profile to be accessed by a person who scans the relevant QR code.

You are responsible for deciding what information you make available through your pet's public or QR-linked profile. You should not include information that you do not wish to disclose publicly.

A QR code should not be treated as a guarantee that a lost pet will be recovered. Tail-O cannot guarantee that a person who finds a pet will scan the QR code, provide accurate information, or contact the pet parent.

8. Location & Walk Tracking

Certain Tail-O features may use device location services to provide walk tracking, location-based features, or related functionality.

Location functionality depends on your device, operating system, permissions, connectivity, and other technical conditions. Tail-O does not guarantee uninterrupted or perfectly accurate location information.

You are responsible for using location and walk-tracking features safely and for complying with applicable laws and traffic, public-space, and animal-control requirements.

9. Shopping & Supplies

Tail-O may provide access to products, food, supplies, or related pet-care services. Where a purchase is made through a third-party seller or service provider, that transaction may also be subject to the provider's own terms.

Product descriptions, prices, availability, delivery, warranties, returns, and refunds may be subject to the terms applicable to the relevant product or provider.

Tail-O does not guarantee the suitability of any product for a particular pet. You remain responsible for checking product information and obtaining professional advice where appropriate.

10. Finder Interactions

Where a person finds a pet and interacts with a Tail-O QR profile or related feature, Tail-O may facilitate communication between the finder and the pet parent.

Tail-O does not guarantee the identity, intentions, accuracy, conduct, or reliability of a finder or any other person using these features.

You should exercise appropriate caution when communicating with or meeting any person you do not know.

11. Tail-O Points & Rewards

Tail-O may provide points, rewards, benefits, or promotional programmes from time to time.

Tail-O Points are promotional or loyalty units within the Tail-O ecosystem. Unless expressly stated otherwise, they are not cash, currency, securities, or a deposit and cannot be redeemed for cash.

Tail-O may establish, modify, suspend, or discontinue reward programmes and may impose reasonable conditions on earning or redeeming points.

12. Third-Party Services

Tail-O may integrate with or provide links to third-party services, including veterinary providers, product sellers, payment providers, mapping services, technology providers, or other service providers.

Third-party services are operated independently of Tail-O and may be governed by their own terms and privacy policies. Tail-O is not responsible for the availability, content, performance, or practices of third-party services.

13. User Content

You may provide information, photographs, records, descriptions, reviews, or other content through Tail-O.

You retain ownership of content that you own. By submitting content to Tail-O, you grant Tail-O a limited, non-exclusive licence to host, store, process, display, and use that content as reasonably necessary to provide and operate the services.

You confirm that you have the rights and permissions necessary to provide the content and that your content does not violate applicable law or the rights of another person.

14. Acceptable Use

You must not use Tail-O to:

• violate any applicable law or regulation;
• impersonate another person or misrepresent your identity;
• provide fraudulent, deceptive, or deliberately misleading information;
• interfere with or disrupt the operation or security of the services;
• attempt to gain unauthorised access to accounts, systems, or data;
• upload malicious code, malware, or other harmful material;
• abuse, harass, threaten, or unlawfully target another person; or
• use the services in a way that could reasonably harm Tail-O, its users, service providers, or animals.

15. Intellectual Property

Tail-O and its software, design, branding, logos, text, graphics, interfaces, features, and other materials are protected by applicable intellectual-property laws.

Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, reverse engineer, commercially exploit, or create derivative works from the Tail-O services or materials without prior written permission.

16. Privacy

Your use of Tail-O is also governed by our Privacy Policy, which explains how we collect, use, store, disclose, and protect personal information.

You can read the Privacy Policy at /privacy.

17. Service Availability

We aim to keep Tail-O available and reliable, but we do not guarantee that the services will always be available, uninterrupted, secure, or error-free.

Services may be unavailable temporarily because of maintenance, updates, technical failures, connectivity problems, third-party dependencies, or circumstances outside our reasonable control.

18. Suspension & Termination

You may stop using Tail-O at any time. Depending on the functionality available, you may also be able to delete or deactivate your account.

We may suspend or terminate access to Tail-O where reasonably necessary, including where you materially breach these Terms, misuse the services, create a security risk, or use the services unlawfully.

Provisions that by their nature should continue after termination, including provisions concerning intellectual property, disclaimers, liability, indemnification, and governing law, will continue to apply.

19. Disclaimers

Tail-O is provided on an "as available" and "as is" basis to the extent permitted by applicable law.

Tail-O is a pet-care technology platform. It does not provide veterinary diagnosis, treatment, emergency medical services, or professional veterinary advice.

Information available through Tail-O may contain errors, omissions, delays, or inaccuracies and should not be relied upon as the sole basis for making decisions concerning the health, safety, treatment, or wellbeing of a pet.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Tail-O Petcare & Technologies LLP and its partners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tail-O Petcare & Technologies LLP and its partners, employees, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the services, violation of these Terms, or infringement of another person's rights.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to Tail-O, our services, applicable law, or our operating practices.

When material changes are made, we may provide reasonable notice through the website, application, or other appropriate means. Your continued use of Tail-O after the updated Terms become effective constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, courts having appropriate jurisdiction in Gurgaon, Haryana, India shall have jurisdiction over disputes arising from or relating to these Terms.

24. Contact

If you have questions about these Terms & Conditions, please contact: